Notice of Privacy Practices

This notice describes how your¹ personal health and financial information may be used and disclosed and how you can obtain this information.

Our Commitment

We understand that your health care and financial information is personal. At Pace Pediatric Therapy, we are committed to protecting the confidentiality of your financial and health information, which we refer to as your “personal information.” We create a record of the care and services you receive from us. This record is needed to provide you with quality care, and to comply with certain legal requirements.

How Your Personal Information Is Used and Disclosed

This privacy notice applies to the personal information that is collected or used by us. This privacy notice applies to all the personal data that we collect when you interact with us, such as:

• fill in forms on our Website, including any information you provide when you register, create or modify an online account with us;

• communications with us, such as by mail, telephone, in writing or through our Website or social media

• use or access our Website (including traffic data and data in relation to the resources you access)

• response to surveys or questionnaires we ask you to complete. This includes without limitation, all online collections of all types of personal information.

In this privacy policy, we explain why and how we process your personal information. If you have any questions about this document, please contact us via the information below.

Collection of Personal Data

When you interact with us, for instance by registering an account or submitting an email on our website, we may ask for or receive certain data, such as:

• Your name

• Your company name

• Your address (street name, zip code, city, state, province, country)

• Your payment information

• Your email address

• Information about the products and services that you have purchased or use

In addition, we may collect personal data via cookies or similar techniques, including, but not limited to:

• Your IP address

• Your cookie ID  (read more about cookies below)

• Your web browser

• Your location

• The web pages you visit on our websites, etc.

To constantly improve our product, we collect log data from the users of this website about the use of the application. 

Why Personal Data is Collected

Patient administration and services

In our patient administration, we keep track of who our patient is, including the products or services. We keep various personal details of our patients in order to perform our services as optimally as possible. We keep contact details in order to reach you, and interest areas in order to provide you with the best possible information and we process personal information for our services and products.

Newsletters and mailings

We use email to inform our patients of upcoming events and relevant information. If you do not want to receive emails, you can unsubscribe in every email.

Recruitment (marketing)

We also process personal information for promotional campaigns.  For example IP address, cookie ID, social ID and/or surfing behavior.  We do this in order to show the most relevant advertisement in the right places.  We also use ‘adapted target groups’ via social media platforms.  On these platforms (personalized) advertisements can be shown.

Cookies

Cookies are small files placed on your device when you visit our Website. We may use cookies to enhance your experience, to recognize you and your preferences, and to create statistical data.  You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent.  Please note that some parts of the Site may not function properly if you choose to refuse cookies.

Third party links

For the execution of our services, we use service providers. These parties process personal information in accordance with our instructions.

We have appropriate data processing agreements with the third parties we share data with. We will only provide information to third parties if we have received your permission.  However, we never store or disclose your financial account log-in information (such as your credit card numbers) to anyone.

External links

Our website may link to third-party sites not controlled by us and which do not operate under our privacy practices. When you link to third-party sites, our privacy practices no longer apply. We encourage you to review each third-party site’s privacy policy before disclosing any personally identifiable information.

Billing and payments

We use third party payment processors to assist us in processing your payment information securely. These processors process the data independently. We suggest you review their respective privacy policies.

Children’s privacy protection

We understand the importance of protecting children’s privacy in the interactive online world. Our website is not designed for or intentionally targeted at children 16 years of age or younger.

HIPAA

Our use and disclosure of certain information may be subject to the requirements of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations (“HIPAA”) and applicable state law.  Any information that you submit to us that constitutes “Protected Health Information,” as defined by HIPAA, is subject to HIPAA and applicable state law.  The term “Protected Health Information” or “PHI” refers to individually identifiable health information about your past, present or future physical or mental health or condition, the provision of health care to you or the past, present or future payment for such care.  If any information collected on the Site constitutes PHI, then our Notice of Privacy Practices will apply.

As Required By Law

To Avert Serious Threat to Health or Safety

We may use and disclose personal information about you when necessary to prevent a serious threat to your  health and safety or the health and safety of the public or another person.  Any disclosure, however, would only be to someone able to help prevent the threat.

Public Health Risks

We may disclose personal information about you for public health activities.  These activities generally include the following:

• To prevent or control disease, injury or disability

• To report child abuse or neglect

• To report reactions to medications or problems with products

• To notify people of recalls of products they may be using

• To notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition

Health Oversight Activities

We may disclose personal information to a health oversight agency for activities authorized by law.  These oversight activities include, for example, audits, investigations, inspections, and licensure.  These activities are necessary for government to monitor the health care system, government programs, and compliance with civil rights laws.

Lawsuits and Disputes

If you are involved in a lawsuit or a dispute, we may disclose personal information in response to a court or administrative order.  We may also disclose personal information in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested.

Law Enforcement

We may release personal information if asked to do so by a law enforcement official

• In response to a court order, subpoena, warrant, summons or similar process

• To identify or locate a suspect, fugitive, material witness, or missing person

• About a death we believe may be the result of criminal conduct

• About criminal conduct at our facility

Access to information

You have a right to access information we hold about you by contacting us using the information below. Please include your name and address and any other information which may identify you. We will not charge you to access this information.

Storage period

We do not store personal data longer than necessary for our agreement, product and/or service.

How we protect your personal information

We recognize and take seriously our responsibility to protect the personal data you entrust to us from loss, misuse or unauthorized access. We use a variety of security technologies and organizational procedures to help protect your personal data. For example, we implement access controls, use firewalls, and secure servers, and we encrypt certain types of data, such as financial information and other sensitive data.

How to contact us

If you have any questions or complaints about this privacy policy or the way your personal information is processed on the websites or would like to exercise one of your rights set out above, please contact us by one of the following means:

inquiry@pace.clinic